FAQ
Frequently Asked Questions about Dropshipping
Here you will find answers to the most frequently asked questions about dropshipping and how it works at SmartnessBuyShop.
❓ What is dropshipping?
Answer: Dropshipping is a business model where we as retailers do not stock the products ourselves. Instead, the products are shipped directly from the supplier to you as a customer when you place an order.
🚚 How does dropshipping affect delivery time?
Answer: Delivery times may vary depending on where the product is shipped from. We always provide an estimated delivery time for each product. Typically, it is 7-21 business days for international deliveries and 2-7 business days for domestic deliveries.
💰 Are prices higher with dropshipping?
Answer: No, quite the opposite! Because we don't have to stock products, we can often offer lower prices than traditional stores. We save on inventory costs and can pass these savings on to our customers.
📦 Can I track my order?
Answer: Yes, absolutely! You will receive a tracking number via email as soon as your order has been shipped. You can follow your delivery all the way to your door.
🔄 What happens if I want to return a product?
Answer: We have a generous return policy. Please contact our customer service within 30 days of delivery and we will assist you with your return. Please note that return costs may apply depending on the reason for the return.
🛡️ Is dropshipping safe?
Answer: Yes, when done right like at SmartnessBuyShop. We only work with trusted suppliers and offer the same buyer protection as traditional stores. All payments are secure and encrypted.
📞 Who do I contact if I have problems?
Answer: You can always contact us at SmartnessBuyShop if you have any problems. We take full responsibility for your order and ensure that you get the help you need, even if the product comes from an external supplier.
🌍 Where are the products shipped from?
Answer: We work with suppliers from different countries to offer the best range. Country of origin is always clearly stated on the product page so you know what to expect regarding delivery time.
💡 Do you have more questions?
Contact our customer service and we will be happy to help you! We are here to make your shopping experience as good as possible.