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1. General 1.1 These general terms and conditions (“Terms”) apply when you as a customer (“you”, “customer”) place an order via www.smartnessbuyshop.se (“Website”), or contact us through other channels that refer to these terms and conditions. 1.2 By placing an order with SmartnessBuyShop (“we”, “us”, “our”), you accept the Terms and Conditions and certify that the information you provide about yourself is accurate. 1.3 To shop with us, you must be 18 years of age or have parental consent. 1.4 These Terms may be updated from time to time. The version of the Terms published on the Website at the time of your order will apply to that order. 2. Order and Agreement 2.1 When you make a purchase on the Website, an order confirmation will be sent to the email address you provided. 2.2 A binding contract is only concluded when we send you a written order confirmation or when we begin delivery of the ordered goods. 2.3 We reserve the right to refuse an order, for example if you have provided incorrect personal information or if we suspect fraud. 3. Prices and Payment 3.1 All prices are stated in Swedish kronor (SEK) including value added tax (VAT), unless otherwise expressly stated. 3.2 Shipping costs may apply and will be indicated at checkout before you confirm your purchase. 3.3 Payment can be made via the payment methods specified on the Website, for example card payment, invoice or Swish. In the case of invoice payment, additional terms and conditions may apply in accordance with the payment provider's own terms and conditions. 3.4 If you do not pay on time, a reminder fee and late payment interest may apply in accordance with applicable law. 4. Delivery 4.1 Normal delivery time is [specify typical delivery time, e.g. 2-5 working days], unless otherwise stated. 4.2 We strive to deliver within the promised time, but delivery times are estimates and may vary. 4.3 If there is a delay in delivery, we will notify you as soon as possible. You have the right to cancel the purchase free of charge in the event of a significant delay in delivery under the Consumer Sales Act. 4.4 SmartnessBuyShop is responsible for the goods until they have been delivered to you. 5. Right of Withdrawal and Returns 5.1 According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days of receiving the goods (right of withdrawal). 5.2 If you wish to exercise your right of withdrawal, you must notify us clearly by email or use any standard withdrawal form available on our Website. 5.3 In the event of a return, you are responsible for the return cost, unless otherwise stated or if we have not offered free returns. 5.4 The product must be returned in substantially unchanged condition, in original packaging and with any accessories. 5.5 Once the returned item has been received and approved, we will refund the amount (including any shipping costs for the original delivery) within [specify reasonable time, e.g. 14 days]. 6. Complaints 6.1 You have the right to complain about a product if it is faulty according to the Consumer Sales Act. 6.2 The right of complaint covers original defects, not normal wear and tear. 6.3 If you discover an error, you must contact us within a reasonable time (as soon as possible and no later than 2 months from the time the error was discovered). 6.4 If the complaint is approved, we will cover the return shipping and fix the fault, or if necessary send a new product. If this is not possible, we will refund you the full amount. 7. Responsibility 7.1 SmartnessBuyShop is not liable for any direct or indirect damages or consequential damages that may arise from the use of products sold via the Website, other than as required by mandatory law. 7.2 We strive to ensure that the Website is always available, but do not guarantee uninterrupted operation or access. 7.3 We are not liable for any damage or loss arising from disruptions in communication networks, service interruptions, data breaches or similar events beyond our control. 8. Privacy and Personal Data 8.1 When you place an order with us, we need to process personal data about you. How we process this data is set out in our Privacy Policy. 8.2 By accepting these Terms, you also agree that we process your personal data in accordance with our Privacy Policy. 9. Intellectual property rights 9.1 All intellectual property rights, such as trademarks and copyrights, on the Website belong to SmartnessBuyShop or its licensors. 9.2 No part of the Website may be reproduced, duplicated, copied, sold, resold or exploited for commercial purposes without the written permission of SmartnessBuyShop. 10. Applicable Law and Dispute 10.1 Swedish law shall apply to these Terms and Conditions. 10.2 Disputes arising from these Terms and Conditions shall primarily be resolved through negotiation between the parties. If the dispute cannot be resolved through negotiation, you as a consumer may turn to the Swedish National Board of Consumer Complaints (ARN) for review. We will participate in such dispute resolution. 10.3 In the event of any dispute, we always follow ARN's recommendations. 11. Contact details If you have any questions about these Terms or need to contact us for any other reason, please use the following contact details: SmartnessBuyShop Kentandersson4@gmail.com +46735184468

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